| 24 September 2009
Training & Support Services
W.E.B.S Ltd provide a remote connection service which allows us to support technical issues and training requirements from our main office. As a general rule, our website systems are self explanatory and simple to use but we appreciate that business customers require additional support on occassions.
Remote Technical Support
Hourly Rate: £45.00 per hour with on-going charge billed every 15 minutes at £11.25
We are prepared to assist with the following situations
- Setting Up / Fixing Email Problems
- Setting Up / Fixing Browser Problems
- Setting Up / Fixing Firewall Problems
- Setting Up / Fixing Router Problems
- Setting Up / Fixing Network Problems (limited)
- Resolving Certain PC / MAC Conditions (Ask for details)
This is a general list and may not cover all issues which arise. If you are unsure, please contact us and ask if we can help you.
OFF-Site Training via Remote Connect
Hourly Rate: £45.00 per hour with on-going charge billed every 15 minutes at £11.25
We are prepared to assist with the following training
- Assistance in Use / Management of Simple CMS Websites
- Assistance in Use / Management of Business CMS Websites
- Assistance in Use / Management of Joomla CMS Websites
- Assistance in Use / Management of E-Commerce Websites
We will not offer support in the use of third party design software or e-commerce programs which do not form part of our core service offering. If your are unsure, please contact us to find out if we can assist with your requirement.
